Terms of Service

Last updated: November 2026

These Terms of Service (“Terms”) govern your use of the Québec Rénovation website and services (the “Service”), operated by Legal Highlight, a French entreprise individuelle (micro-entreprise) (SIREN 888 133 766, SIRET 888 133 766 00020, VAT FR72 888 133 766), registered office 6 Rue Jean Cocteau, 13200 Arles, France, trading as Québec Rénovation (“we”, “us”, “our”). By using the Service you agree to these Terms.

1. The Service

Québec Rénovation is an online directory of energy-renovation installers and a free enquiry-matching service for homeowners. We are an introduction and listing platform. We are not a party to any contract between a homeowner and an installer, do not carry out installation work, and do not employ or control listed installers.

2. Homeowner enquiries

Submitting an enquiry is free. When you submit an enquiry we share your details with one relevant a RBQ-certified installer in your area so they can contact you (see our Privacy Policy). We do not guarantee that an installer will respond, quote, or carry out work, and we are not responsible for the quality, price, timing, conduct or outcome of any work. You should carry out your own checks before engaging an installer.

3. Paid places: Top Installer and Verified Partner (installers / businesses)

Read this section carefully. Paid places are sold to businesses only, by a one-off payment for 12 months with no automatic renewal, and are subject to the specific terms below.

3.1 What you are purchasing

A paid place is a status and placement service in the directory, for a given area. The “area” is the directory's territorial unit (here: MRC) and, where the directory is organised by trade, a trade within that unit. Each area has no more than three paid places:

  • the #1 place, “Top Installer”, shown first; and
  • two “Verified Partner” places, in positions 2 and 3 (the “top 3”).

During its term, each place provides:

  • your place's label (“Top Installer” or “Verified Partner”) on your directory listing;
  • priority placement, at your place's position, above non-partner listings in relevant search results; and
  • exclusive routing of the qualifying homeowner enquiries allocated to you: each enquiry is sent to one business only. An enquiry made from your listing is sent to you; the area's other enquiries matching the technologies you install are shared out between the area's paid places.

You are purchasing this status and placement — not leads, enquiries, jobs, revenue, appointments, or any specific result or volume. Enquiry numbers depend on homeowner demand, your area, your responsiveness and factors outside our control. Other than the guarantee in clause 3.4, we make no representation or warranty that a place will generate any particular number of enquiries, any jobs, or any return.

3.2 Business customers — no consumer cancellation rights

Paid places are offered exclusively to businesses (trade installers) acting in the course of their business. You confirm you are entering into the contract as a business and not as a consumer. Accordingly, statutory consumer cancellation and “cooling-off” rights (including under Québec’s Consumer Protection Act) do not apply.

3.3 Price, one-off payment, term and refunds

The price of a place is the one shown when you book it — currently $449 for a Verified Partner place and $3,599 for the #1 Top Installer place. It is paid once, in advance, for a term of 12 months starting when the payment is confirmed (for a #1 place held with a deposit: when the balance payment is confirmed — see 3.9).

No automatic renewal. No recurring payment is taken and no card is kept on file for a future payment. At the end of the term nothing is charged unless you choose to make a new payment (see 3.6).

A place is an intangible digital service activated as soon as the payment is confirmed; it is not a physical or consumable good. Except where clause 3.7 or 3.9 expressly provides otherwise, amounts paid are non-refundable in whole or in part once the term has started, regardless of how many enquiries you receive, whether you respond to them, whether any work is won, or whether you stop using the Service. Stopping using the Service, or asking us to remove your place mid-term, does not entitle you to any refund or credit for the remaining term.

3.4 Two-Job Guarantee and Ten-Job Guarantee — next term free, as the sole remedy

Every paid place comes with a jobs guarantee: the “Two-Job Guarantee” for a Verified Partner place and the “Ten-Job Guarantee” for the #1 Top Installer place. A “signed and completed job” means a project that a homeowner gave you from an enquiry we routed to you through the Service, which they signed and you completed — not an enquiry, lead, quote request, quote or appointment on its own.

If, at the end of your 12-month term, you have signed and completed fewer than 2 jobs through the Service (fewer than 10 for the #1 place), even if you are short by a single job, your place is given to you free for the following 12-month term. That is your sole and exclusive remedy: the guarantee does not entitle you to any refund, credit, cash payment or compensation of any kind.

The guarantee is conditional on you meeting, throughout the term, the following three conditions, all of which can be checked in your Pro space:

  • replying to each enquiry routed to you within 2 working days of receiving it, by changing its status in your Pro space: the date of that first change is recorded once and for all, shown on the enquiry, and is conclusive. For an enquiry received before your Pro space was opened, that time runs from when it was opened;
  • keeping your listing (contact details, service area, technologies) accurate and up to date, and your RBQ licence valid; and
  • recording in your Pro space where each routed enquiry stands (in progress, signed and completed, or lost), no later than when you make your claim.

The number of jobs is taken from the outcomes recorded in your Pro space; we may check them with the homeowners concerned. To claim, email us at hello@quebec-renovation.com within 30 days of the end of your term. We may only decline a claim where one of the three conditions above has not been met; where there is any doubt, it is resolved in your favour and the guarantee is honoured.

The free term is for the same place (the #1 place for a #1 place). To make that possible, your place is not put back on sale while the guarantee can still be claimed: if, at the end of your term, the target has not been met according to the outcomes recorded in your Pro space, it stays reserved for you until the claim period ends. The free term starts at the end of your current term or, if you have already paid for the next term (see 3.6), at the end of that term: it is then added on after it. The guarantee applies once per term and is not cumulative.

3.5 Exclusivity

During your place's term, qualifying enquiries routed to you are sent to you and not shared with other partners. Exclusivity applies only to enquiries we route to you and does not prevent homeowners from contacting other installers independently.

3.6 End of term and voluntary renewal — nothing renews automatically

Your place never renews automatically. At the end of your term it simply ends, with no charge: there is nothing to cancel. If you do not renew it, it becomes available to other installers in the area again at the end of your term or, if the guarantee can still be claimed, at the end of the claim period (see 3.4).

To keep your place, you can renew it for a new term at any time during your current term, by a new payment that you choose to make. The new term starts when your current term ends: renewing early never costs you a day.

  • 30-day priority, at the same price. Your place is not offered to any other installer for the next term before your term ends: during the 30 days before it ends, only you can renew it, at the same list price as your current term (the price shown when you bought it, before any one-off discount such as a promotional code). We email you before that window opens.
  • A free month for renewing early. If you renew your place more than 30 days before your term ends, the new term lasts 13 months instead of 12.
  • Seniority. When you renew, your listing shows “Partner since” followed by the year of your first place (for example “Partner since 2027”) for as long as you keep it without a break.

We may change the price of places for future terms; any such change does not apply to a renewal made during your current term. You may stop using the Service or ask us to remove your place at any time by contacting hello@quebec-renovation.com; no mid-term refunds are given (see 3.3).

3.7 Moving up to the #1 place

After you buy a Verified Partner place, we may offer you the #1 Top Installer place in the same area for the difference between the #1 price and the top-3 price only, i.e. $3,150. This offer:

  • is only made if the #1 place in the area is genuinely free;
  • is valid for 7 days from your purchase, and no later than the close of registration for the season, at 11:59 PM (Québec time) on December 18, 2026; the exact deadline is shown on the offer page;
  • comes with no more than one email reminder during that time; and
  • is paid by a one-off payment, with no automatic renewal.

Once the payment is confirmed, your place moves to position #1 and your former top-3 place becomes available to other installers. Your term's end date does not change, and the Ten-Job Guarantee replaces the Two-Job Guarantee for that term. If the #1 place is taken by another installer before your payment is confirmed, the difference is refunded in full and you keep your top-3 place.

3.8 Waiting list

When every paid place in an area is taken, we may offer you a place on a waiting list, using your email address only. Joining is free and carries no commitment: it does not reserve a place, does not oblige you to buy anything and does not override a place holder's priority (see 3.6). It is only used to email you when a place in the area becomes available again or when the next season opens. You can leave it at any time, using the unsubscribe link in our emails or by writing to hello@quebec-renovation.com.

3.9 Deposit for the #1 place

During the registration period, the #1 Top Installer place in an area can be held with a $600 deposit, paid once. No deposit is offered for Verified Partner places.

  • The place is taken off sale. As soon as the deposit payment is confirmed, no other installer can book the area's #1 place while your hold is in force.
  • Balance. The balance of $2,999 (the #1 price less the deposit) can be paid whenever you like, by 11:59 PM (Québec time) on 31 January 2027 at the latest, using the payment link we send you. Nothing is charged automatically.
  • Start of the term. Your 12-month term — and with it the place's benefits (3.1) and the Ten-Job Guarantee (3.4) — starts when the balance payment is confirmed.
  • If the balance is not paid by the deadline. Your hold on the #1 place ends and that place goes back on sale. Your deposit is then credited to a free Verified Partner place in the same area, if one is left: it covers that place's price ($449), the difference ($151) is refunded to you, and that place's 12-month term starts on the date of the credit. If no Verified Partner place is left in the area, the deposit is refunded in full.

The deposit is not refundable other than as set out in this clause.

4. Acceptable use

You must not misuse the Service, submit false information, scrape or harvest data, attempt to disrupt the Service, or use it for any unlawful purpose. We may suspend or terminate access for breach, without refund.

5. Intellectual property

The Service, its content, branding and software are owned by us or our licensors. Directory listing information may derive from public certification registers. You may not copy, resell or republish the directory or any substantial part of it.

6. Disclaimers and liability

The Service is provided “as is”. To the maximum extent permitted by law we exclude all implied warranties, including any warranty as to enquiry volume, lead quality, suitability or outcome. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.

Subject to the above, our total liability arising out of or in connection with the Service (including paid places) is limited, in aggregate, to the fees you paid to us in the 12 months before the event giving rise to the claim. We are not liable for loss of profit, revenue, goodwill, anticipated savings or business, or for any indirect or consequential loss.

7. Governing law

These Terms are governed by the laws in force in the Province of Québec and the applicable laws of Canada, and the courts of the judicial district of Montréal (Province of Québec) have exclusive jurisdiction, subject to any rule of public order.

8. Changes

We may update these Terms from time to time. The version published here at the time you use the Service applies. A place already running stays governed by the Terms in force on the date it was bought until the end of its term, except for changes that are more favourable to you: those apply to running places straight away. So, for a place bought before this version, the absence of automatic renewal (3.3 and 3.6), priority renewal (3.6) and the guarantee and its conditions (3.4) apply now, without the conditions that have been removed; where the earlier version is more favourable to you on a point (for example, it set no time limit for claims), the earlier version applies on that point. Other material changes only apply to later purchases and renewals.

9. Company details & contact

Legal Highlight — entreprise individuelle (micro-entreprise). SIREN 888 133 766, SIRET 888 133 766 00020, RCS Tarascon — 888 133 766, VAT FR72 888 133 766. Registered office 6 Rue Jean Cocteau, 13200 Arles, France. Trading as Québec Rénovation. Questions about these Terms: hello@quebec-renovation.com.